Home :: Customer Service :: Delighting Your Current and Future Customers - April 24th (Webinar)
Delighting Your Current and Future Customers - April 24th (Webinar)

Delighting Your Current and Future Customers

90 Minute Webinar Presented by
Tony Ruesing, CSP FBLC.

People typically think about the warm fuzzy things when it comes to service. Courtesy, thank you, sir or ma’am, checking for merchandise that may be available at another store, are all things that come to mind. Granted they are part of providing great service, but a small part at best.

Companies make many promises and fail to deliver. These ideas are not for everyone; they require a mental shift. Yet, those willing to risk an investment in themselves, may find just what they are looking for to carry out their responsibilities.

As a result of this webinar you will know:

  • Problem solving is not enough.
  • Loyalty is more important than satisfaction.
  • Dignity and respect starts with the internal customer.
  • Seven skills needed to grow a business.
  • Goals and objectives are only a beginning.
  • Lead rather than follow the competition.
  • Confidence is an attribute found in a verb.
  • Commitment is an absolute in creating extraordinary service.
  • Learn how to engage other mindfully rather than mindlessly.

Presenter

Tony Ruesing, CSP is an entrepreneur, author, and professional speaker with 5,000 presentations on communications, leadership, and customer service to his credit. In 2000, he was awarded his Certified Speaking Professional credential by the National Speakers Association. He is committed to helping individuals connect with their purpose and potential so they can experience life more fully and leave a rich in character legacy.

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Delighting Your Current and Future Customers - April 24th
Delighting Your Current and Future Customers - May 8th (DVD)
Delighting Your Current and Future Customers - May 8th (Webinar)
Delighting Your Current and Future Customers - April 24th Delighting Your Current and Future Customers - May 8th (DVD) Delighting Your Current and Future Customers - May 8th (Webinar)
$168.00
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$99.00

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